FREQUENTLY ASKED QUESTIONS
What is an escape room?
What is the price?
The cost per person is $26 for our 60-Minute experiences: White Rabbit Society and The Front Street Casino Heist. For our 45-Minute adventure: Dog Gone Alley, the price per person is $20. Make sure to check out our social media pages for promotions and discounts!
How many players can participate?
Dog Gone Alley: 2-4 players
Is there an age limit?
Our adventures are suitable for all ages! Please note that anyone under the age of 12 must be under adult supervision in the experience.
When should I arrive?
Groups are required to arrive 15 minutes PRIOR to your reserved booking time to allow time for briefing. If you arrive after the start time of your reservation, you will not be granted your full allotted time for the mission. If others are booked in the room with you and you arrive late to your scheduled time, your spot will be forfeited and we cannot issue you a refund.
What if I need to change/cancel a booking?
Can our group play alone?
COVID-19 UPDATE: At this time, all rooms will be PRIVATE!
Can my group make a reservation but pay separately?
Yes! In order to make your reservation, we will have to hold a member of your party's credit card information on file. This not only holds your spots, but it also adheres to our no-refund/no-cancellation policy. Your card will not be charged to hold the reservation, but in the instance that your party does not arrive to your reservation, the card WILL be charged. Upon arrival at our facility, we will delete the credit card information on hold and can take as many separate payments as necessary. To hold a reservation with a credit card, please call us at (910) 833-5881.
I'm attempting to use a gift voucher but it won't accept my voucher code?
To redeem a gift voucher, simply input your voucher code at checkout or visit our Gift Card page and select Redeem. The system will not allow you to reserve online for more participants than your gift voucher credit will cover (ex: you are looking to book for 5 players and your gift voucher is for 3 players). To reserve for more players than your voucher credit will cover, please call us at (910) 833-5881 and we will create your reservation for you!